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 About

Electronic business information system (e-BIS) is a web-based enterprise resource planning (ERP) software comprising modules that modernize and digitalize many business functions such as the following.

Customer Relationship Management

Manage a single source of truth, or master data of digital customer data that enables.

  • Customer registration or enrollment
  • Customer self service
  • Customer profile management
  • Customer support management
  • Before and after sales support
  • Targeted email marketing campaigns
  • Customer sales, account and billing tracking
  • Product delivery tracking
  • Line of credit application and approval
  • Analysis and reporting of customer demographic, support and sales data
Human Resources Management

Modernize and digitalize your human resources (HR) business function and its processes.

  • Manage master data of all employees
  • Employee onboarding management
  • Employee self service
  • Employee profile management
  • Employee leave management
  • Employee job position management
  • **Employee Payroll
  • Analysis and reporting of employee demographic, support and sales data
Inventory and Product Management

Manage a single source of truth, or master data of digital product and supplier data that enables.

  • Inventory and non-inventory product types
  • Retail, wholesale and other price types
  • Standard, exempted and other VAT types
  • Standardized units of measurements
  • Bulk product inserts
  • Bulk product updates
  • Temporal auditing of product changes
  • Product selection for quotations, invoices etc.
  • Product audit and re-order reports
  • Analysis and reporting of products
  • Supplier profile management
  • Supplier address and contact management
  • Product management by suppliers
Sales and Billing Management

Modernize and digitalize your sales and billing business function and its processes.

  • Customer self service
    • Create quotations and purchase orders
    • View account and advance payments
    • View invoices, credit and debit notes
    • View receipts and refunds
    • View and shop products
  • Employee self service to manage
    • Quotations and purchase orders
    • Sales orders and invoices
    • Credit and debit notes
    • Account and advance payments
    • Payments to invoices and debit notes
    • Receipts and refunds
  • Print or export quotations, invoices and other documents to PDF
  • Analysis and reporting of transactions, ageing accounts receviables etc.
Support Request Management

Modernize and digitalize your customer support business function and its processes.

  • IT service management (ITSM)/ITIL aligned
  • Manage service level agreements (SLA)
  • Manage response and resolution times
  • Manage received modality (chat, email etc.)
  • Manage support types (complaint, after sales support, employee task etc.)
  • Manage support status (open, resolved etc.)
  • Provide customer and employee self service
  • Report on support in violation of SLAs
  • Reference quotations, invoices etc.
  • Attach PDFs, images etc. to support requests
  • Reply to support with built-in emailer
  • Robust auditing of support requests
Company and Branch Management

Manage a single source of truth, or master data of digital company and branch data that enables.

  • Company logo management
  • Company address and contact management
  • Company bank management
  • Company documents (PDF) management
    • Help guides
    • Standard operating procedures (SOP)
    • Policies
  • Company branch location management
  • Company branch address and contact management
  • Company branch work shift management
Credit Management

Modernize and digitalize your customer credit business function and its processes.

  • Customer self service
    • Apply for line of credit
    • Edit unapproved credit applications
    • View history of credit applications
  • Employee self service
    • Create credit applictions for customers
    • Approve lines of credit applications
    • Manage credit applications
    • Upload signed credit applications as PDF
  • Manage customer banks
  • Manage customer trade references
  • Print or export credit applications to PDF
User Management

Manage e-BIS users.

  • Manage registered customers
  • Manage registered employees
  • Manage roles for users
  • Reset user passwords
  • Unlock and lockout users
  • Disable users
  • View user authorization matrix
  • Print or export user authorization matrix to PDF
Summarized Features and Functionalities
Account Registration

Customers and employees must register an account before accessing and using the features of e-BIS.

Manage Profile

Customers and, or employees can manage their name, address, phone, email, fax, banks and trade references.

Create Transactions

Customers and, or employees can create and manage quotations, purchase orders, sales orders, invoices and other accounting documents resulting from tansactions.

Make Payments

Employees can make and record payments to several invoices and debit notes at once.

Print Documents

Customers and, or employees can print accounting documents such as quotations, purchase orders, sales orders, invoices, credit and debit notes, credit applications, receipts and other reports.

Manage Credit

Customers and, or employees can view their arrears and create, manage and approve lines of credit applications.

View Products

Customers and employees can view and select products for quotations, invoices etc.

Manage Inventory

Authorized employees can add products to, and manage the product inventory.

Refunds

Customers and employees can request, create and approve (authorized employees) refunds for tax credit notes and advance payments.

Manage Company

Authorized employees can create and manage company information, locations and branches.

Manage Suppliers

Authorized employees can create and manage product suppliers.

Manage Reference Data

Authorized employees can create and manage reference data that is displayed in drop-down lists throughout the e-BIS software.

 Notifications
 Product Notifications

Pending implementation

  • Notifications for new products created or addded to the inventory
  • Notifications for pricing updates for existing products in the inventory
 BBS Notifications

Pending implementation

  • Notifications for BBS promotions
  • Notifications for BBS what's new
  • Notifications for BBS communications